Operation Manager - Sylhet

Core Responsibilities:

1. Counseling Management

• Counseling sessions for students aspiring to study abroad.
• Supervise and guide daily student counseling activities for destinations like Australia, the UK, Canada, the USA, and Europe.
• Ensure counselors provide accurate information about courses, universities, visa procedures, and admission requirements.

2. Team Supervision & Training

• Attend all Zoom meetings, training sessions, and continuously improve product and university knowledge.
• Manage and support the counseling and documentation teams.
• Conduct regular training sessions, product knowledge workshops, and performance reviews.

3. University Coordination

• Build and maintain strong relationships with partner universities and institutions.
• Maintain communication with partner universities and colleges.
• Handle application escalations, agent updates, and partnership compliance.

4. Follow-up & Lead Management

• Follow up with potential students to ensure smooth communication and admission support.
• Monitor student inquiries, follow-up calls, and conversion rates.
• Implement systems to ensure timely follow-up and student satisfaction.

5. Process & Workflow Optimization

• Streamline operational processes for counseling, admission, and visa filing.
• Ensure proper documentation and compliance with immigration regulations.

6. Meetings & Reporting

• Attend Zoom or in-person meetings with team members, university representatives, and management.
• Prepare weekly and monthly reports on performance, leads, and success rates.

7. Client Relationship & Support

• Build strong relationships with students and parents through professional communication.
• Resolve complaints and provide quick support to ensure a positive client experience.

8. Event & Marketing Support

• Collaborate with the marketing team for education expos, seminars, and social media campaigns.
• Ensure smooth execution of promotional events and lead data collection.

9. Quality Assurance

• Maintain accuracy and integrity of student data and applications.
• Monitor service quality and ensure compliance with internal policies.

10. Strategic Contribution

• Work closely with management to develop growth strategies, partnerships, and market expansion plans.
• Suggest innovative ideas to improve student experience and business efficiency.

✅ Working on all decisions of the CEO of the organization.

 

🎓 Minimum Experience Required:

At least 4 years of proven experience in one or more of the following areas:

• Have worked as a branch manager or branch assistant manager for at least one year
• Study Abroad Consultancy / Student Counseling
• Job experience at least three Study Abroad Consultancy
• Education Agency Operations
• Visa Processing or Admission Handling
• Business Administration / Office Management
• Customer Relations & Lead Management

✅ Salary: Starting GBP 500/BDT 70,000/Negotiable